There’s a lot to look forward to at this time of year. The festive season is just around the corner, your holidays drawing nearer and nearer, and you can’t wait to sing Auld Lang Syne with your nearest and dearest for the New Year.
But while you plan your festive treats, Questback Software is continually being optimised and filled with a host of improvements designed to increase the value of your customer experience.
At Precision Feedback, we’re delighted with the recent upgrades to Questback – so why not take a look at a few of our personal highlights?
New Theme Manager
In a continued journey to provide you with an easy to use DIY interface, a lot of time has been spent making sure that you have full control of the look and feel of every aspect of your surveys.
That’s why the brand new theme manager has DIY theming for quests, emails and live reports, giving you greater autonomy over how your respondents view your survey campaigns.
You’ll be able to define your own default themes, as well as brand your feedback work with company logos, add your own CSS code, and so much more.
This really is a leap into true personalisation.
New Media Manager
Multimedia elements are vital to a superior and interactive survey experience, hence you’ll find an entirely overhauled multimedia manager to allow for smooth and efficient cross-team cooperation.
This quicker manager allows you to share your media with other users, thumbnail views for simpler navigation, quick filters so you can view specific media files, and much more, all created to allow your surveys to be as diverse and accurate as possible.
Enhanced Live Reports
You shouldn’t have to spend your time figuring out reports like an Egyptologist deciphering hieroglyphics, so the live reporting features have been significantly enhanced for increased transparency.
With enhanced live reports, you’ll be able to apply one-click filter settings to your reports, allowing you to isolate results more efficiently and easily. What’s more, the dashboard has been streamlined, so you can enjoy new and old features at the click of a button.
Indexes for Aggregate Scores
Questback aimed to give you flexible aggregate data, and the ability to compare feedback data across questions in a survey. This has been done in the latest update, as well as giving you the ability to group related questions and represent them online in real-time for upward reporting.
This is only the surface level of changes. There are plenty more options available to you on a micro level.
Question and Answer Tags
For questions and answer tags, Questback furnishes you with piping, personalised follow-up and automatic data flow, each of which will give you enhanced support, end-to-end feedback scenarios and a wider breadth of flexibility.
Extended Options for Notifications
You’ll now be able to actively work with the answers submitted by a respondent, to alert selected people about incoming responses, and to engage with respondents in personalised and trigger based follow-up dialogue, giving you a huge range of notification options.
Using Questback Software has never been easier thanks to the wide variety of release notes and an enhanced tutorials section. In a nutshell, you’ve got everything you need at your fingertips when you create your next quest.
To find out more about the latest updates to Questback, check out this handy Questback Essentials video.